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Customer Resource Center

Below are the answers to some of your most common questions. We also cater to your difficult questions regarding shipping or delivery or meeting project deadlines etc. You can call us at 1-404-582-8881, alternately drop us an email at sales@starlinedisplays.com You can also fill in the contact form.

My Account

How do I create an account?

Begin here by clicking on “login” at the top right hand corner of any page on our site. Enter your e-mail address and begin creating your account by creating a password. Fill in the mandatory contact fields and you’re done. Actually, it’s quite simple. Now you can place your order if any online, and save your own addresses, look up past orders and check in on current ones.

How do I edit my account information?

Log in to your account using your e-mail address and the password you created. After logging in you can select my personal information, my addresses, order history and details. In case you want to edit information in any of these tabs you can do so very easily.

How can I access My Favorite Products?

You can log in to your account using your e-mail address and the password you created. Once logged in you can select and go to my favorite products to view the specific products you like the most.

What if there are two or more people who do the ordering for my company. Do we need separate logins or can we share?

Separate logins are not needed. You can share. Only in case, you need a separate login than you can create or else not required.



Ordering & Status

Can you help me choose a display?

Absolutely! Our image consultants take care of this completely. To guide you through the purchasing process from beginning to end. Needing help to choose the best system is our speciaity. So please ask for help. You may call 1-404-582-8881 or e-mail sales@starlinedisplays.com or fill out our contact form and we’ll contact you.

I want to do a reorder of the same thing I purchased before. Do you save my order history so I can easily reorder it? And did you save my graphic art file?

Our records of previous purchase orders are always in place. However, there are two ways you can place another order for the same item. If you placed your order online previously, you can login to your account and look up your order that way. Or you can just give us a call at 1-404-582-8881 and we can research your account details to help you place another order. We do save graphics files for up to 4 years. We’ll just need to get the assistance of our graphics department to double-check if we still have your art file.

I do not need any hardware. I just need a custom print (or a replacement graphic). How do I order it?

Replacement only graphics cannot be ordered through our website. Please call 1-404-582-8881 and speak with your image consultant who can research your account details to help you place a replacement graphic order for the correct item. If you don’t know who you’ve worked with in the past just ask we can connect you to the image consultant who is familiar with your account details. You may also send an e-mail to sales@starlinedisplays.com or fill out our contact form and we’ll contact you.

How do I change quantities or cancel an item in my order?

Please call and speak with your Image Consultant. Please note: once an order has begun processing, printing and/or production begun or has shipped, is no longer editable or able to be cancelled. For returns please see our Return Policy.

I want my graphic order on time. What can I do to ensure my turnaround time?

For best results, submit your artwork before noon, 12:00 p.m. EST on the day you place your order. You will be contacting by your assigned Image Consultant to confirm the order details. Next you’ll receive an email containing your graphic art E-Proof within 24 HRS. If you approve your E-Proof before 3:00 p.m. EST that same day then your order will be submitted into production that same day. If approved after 3:00 p.m. EST then your order will be submitted into production the next business day. *Graphic E-Proof approval must be submitted and confirmation received.

How are backordered items handled?

We will notify you as soon as we can that an item you’ve purchased is on backorder. After an order is placed we place your order on a waiting list. Your order is filled immediately as soon as the backordered item comes in stock again. We will notify you of the ship date and delivery date.



Pricing and Billing

Where do I find the prices?

Our site was created to show you the prices of every item including the optional accessories available for each. If a price is unclear please just ask us to explain further.

How do I ensure there are no billing issues?

To ensure an on-time delivery, please provide your billing address and phone number exactly as it appears on your credit card statement. Failure to enter the correct billing address and phone number on file with your bank may result in delays to your order. starlinedisplays.com is not responsible for shipping delays due to incorrect information.

What are my payment choices?

Visa, Mastercard, American Express, paypal, Discover, Online Transfer, Cheque* and Cash**.
*Your order will not ship until we receive your cheque.
**For pick up orders only.

Do you accept Purchase Orders?

Yes, however, you must have a net 30 account approved in order to use a purchase order.

When will my credit card be charged?

This depends upon how you place your order. If placed through our website then payment is processed securely right away; however, if you placed your order by phone or e-mail directly with an image consultant then your credit card will be charged prior to your order ship date and no later. Your order will not ship until payment has been received. Your credit card may be charged up until your ship date for additional charges that have incurred such as last minute rush fees or shipping upgrades, graphic design time, or any product changes or add-ons exceeding the original amount. Any temporary authorizations placed on your card when placing an order should drop off in 3-5 business days.

Do I have to pay sales tax?

No. Unless you are in or have a location in the state of Maine.

I see a strange charge on my card from your company. What is it for?

You can double-check your order history by logging into your account if your order was placed online or if you do not have your account login handy, please call 1-404-582-8881

How do I get a copy of my receipt/invoice?

Log in to your account using your e-mail address and the password you created. Once logged in you can select Order History and Details. You can print a copy there. Or please call 1-404-582-8881 and speak with your Image Consultant for an e-mail copy to be sent.

When will my credit appear on my account?

If a credit was necessary, it will be handled by our accounting department within 7-10 business days. If we are waiting for an item return before issuing a refund, then 7-10 business days after we receive the item. Please see our return policy for additional details.



Large Quantity and Volume Discount Pricing

What promotions do you have?

We often have monthly specials. For monthly specials, you can retrieve the promo code from our twice-monthly e-mail sent out to our newsletter subscribers.

How do I use a coupon/promo code?

You can either call 1-404-582-8881 and place your order over the phone then just mention the Promo Code or you can create and account (see above tab My Account for instructions on how to start an account) and add item into your cart. You can enter your Promo Code during the checkout process, and then click “apply”. That’s it.



Artwork Specs and Graphic Design

How do I upload art?

You may upload your completed artwork file using our online FTP. Click here to Send Your File now. Simply follow the steps and instructions to upload your art.

What art file formats do you accept?

We work with Adobe Suite programs. Please see our Graphic Specifications page for further details.

What resolution does my art need to be at?

150 dpi at full print size.

What color mode do you print in?

CMYK only. Please ensure your art file is created in CMYK mode and not RGB.

Where can I find graphic templates?

You may go to our Templates page to view the templates for all of our products. Just slide down the tab for your style display.

Can your team help with the graphic designing of my display?

Absolutely! We offer in-house graphic designing. Our team has over 20 years experience of specifically designing Trade Show displays. To learn more, please visit our Graphic Design page.

Here’s How You Can Begin:

  • Chat now, call 1-404-582-8881or email at sales@starlinedisplays.com
  • Discussion time with rep go over ideas and brainstorm
  • Provide your file
  • Initial design draft is sent for review, changes
  • Approve to be send to production


Graphic Turnaround Times & Rushes

What is my graphic turnaround time?

Most custom graphics production times are 3-5 business days, after receipt of your graphic proof approval and starting the following business day. Large quantities over 6 of any item are subject to longer turnaround times. Your assigned image consultant will inform you of the production time of your order when the order is placed. You may, however, inquire about production time prior to order placement so that we can guide you correctly.

What if the item I purchased is an in stock item, hardware only item? Such as a shipping case or literature rack.

In stock, hardware only items are typically shipped the following business day after order placement.

How do I let you know my order might need to be a Rush?

If you have a specific date you need to receive your order on or you need at the earliest, we need to know immediately. This will allow us to ensure it can be done.

Is there a Rush charge for Rush Production?

Yes. This will depend upon what item is being ordered, how many there are and how much time your deadline is allowing for production. All rush production orders are handled on a per order basis. Rush charges are typically $50-$300, depending on the quantity of order.

I need my order shipped out today. Is this possible?

Maybe, If available ex stock. Please call to find out if the item you are interested can be shipped same day. This depends upon the item and what time you call to allow for paperwork preparation, shipping packaging and pick up by FedEx.



Shipping, Delivery & Pick Up

Please visit our Shipping page for further details
Upgraded Overnight, 2nd Day Air, 3 Day Air shipments or freight shipment for bulk orders require a shipping quote prior to your ship date and the shipping charges are per address. We do offer FedEx Ground and/or FedEx Air delivery service to Alaska, Hawaii Guam, Puerto Rico, U.S. Virgin Islands - quotes provided prior to your ship date and level of service will be confirmed to your specific delivery location.

I need to expedite my order. What are my shipping options/methods?

On the off chance that FedEx Ground won't get your request there on time, you can overhaul your delivery. Since we offer a level charge Ground transporting on our site you can't ascertain any redesigned delivering without anyone else. It would be ideal if you contact your Image Consultant at 1-404-582-8881 to discover what alternatives are accessible and get an exact expense

How do I upgrade/expedite my shipping after I placed my order?

We'll change it for you on our end. If it's not too much trouble contact your Image Consultant at 1-404-582-8881 to discover what alternatives are accessible and get a precise extra redesign cost.

If you don't mind recollect that updated transporting alternatives have higher costs. Ground shipping. When a shipment has left our office, Affordable Exhibit Displays, Inc. won't be subject for the expense to reroute a shipment to any address other than the one gave at time of shipment. Moderate Exhibit Displays, Inc. won't be in charge of any expenses for rerouting or diverting because of wrong location data gave at the season of procurement/installment.

When will my order be delivered?

FedEx conveys Monday through Friday*, except if Saturday conveyance is asked. Request landing dates rely upon your delivery strategy, your ship-from area and your ship-to goal. *Next Day Air Friday shipments will be conveyed end of day the next Monday, NOT Saturday.

Would you blind ship, if needed?

Truly. We can daze dispatch any request, on the off chance that we are advised at time of request situation. For Affiliate Program individuals dazzle sending all requests is required please guarantee your Image Consultant has the correct visually impaired ship address on record.

Do you ship to hotel or ship to show direct addresses?

Totally! If you don't mind make certain to furnish your Image Consultant with the majority of the total transportation deliver points of interest to guarantee a smooth conveyance. In the event that tends to utilize a public expo organization, for example, Freeman or GES indicate coordinate administrations require an extraordinary delivery name please give a duplicate to your Image Consultant.

Can I pick up my order?

Truly! On the off chance that you are in or around Maine and need to get your request rather please don't hesitate to stop by. You spare the $24 Flat Fee Ground shipping expense as well!

Shipping Policy

Our extensive $550 Flat Fee FedEx Ground shipping administration just applies (1) SINGLE SHIPMENT address, if numerous locations are required there is a $24.00 per address charge. Your request must ship finish to one location inside the Continental U.S.A. (prohibits AK, HI and PR) and delivered by FEDEX Ground benefit as it were. No credit is given whenever sent by some other technique, shipping level, and transporter or if your own shipper account number is utilized. Bars dimensional oversize bundles per FedEx prerequisites, high volume orders requiring a cargo or bed shipments. If it's not too much trouble visit the Freight Shipment tab for more points of interest.

Starline Displays, Inc. won't be held obligated for any deferrals in the delivery of items. The conveyance times demonstrated on this site are just gauges settled on by our bearer of decision FedEx. These assessments are not misdirected to be as genuine measures of time for creation. Starline Displays, Inc. will likewise not be held at risk for deferrals out of our control from any outsider bearers. There will be no discount of transportation costs if an outsider dispatching organization's duty regarding a shipment not touching base to the goal on the predefined date. On the off chance that a case has be opened because of the transportation transporter's taking care of maltreatment, thing arriving harmed, or not touching base on time with the delivery organization for your sake, a discount of any sort must be issued by the delivery accomplice and not by Starline Displays, Inc. In the event that a request was not transported out on the day indicated by the Image Consultant, we will make each endeavor to guarantee the conveyance date is met yet no discount will be given. If it's not too much trouble survey the Return Policy to ensure your request can be returned.



Returns, Warranties & Miscellaneous

What is your Return Policy?

The reasonable exhibit displays promises you will be 100% happy with your request. If it's not too much trouble read the accompanying return system to guarantee your arrival is handled rapidly and without deferrals. All items must be returned unused, in new condition in the first bundling inside 7 business long stretches of receipt. You should initially contact your image consultant to acquire a return merchandise authorization (rma#). All things must touch base at our office inside ten days of the arrival ask for, no exemptions. If it's not too much trouble obviously print your rma# outwardly of the bundle to caution the transportation dept. This bundle is an arrival thing. This will begin the examination procedure required for the discount to be issued. Any delivery or potentially taking care of charges on the first request won't be discounted. At our tact, a restocking charge up to 25% of the expense of things returned. There is no arrival or discount for exceptionally printed realistic things in view of their custom nature.

Are the shipping fees refunded?

No. The underlying delivery cost isn't discounted and the arrival shipping is likewise your obligation. Moderate exhibit displays, inc. Isn't in charge of transportation expenses or harm on returned things. All parts returned must be stuffed precisely in the first bundling. It is recommended to send your arrival utilizing a trackable technique, for example, fedex or ups.

Realistic and Custom Orders

Altered item arranges don't have any significant bearing to our Return strategy above. Any modified things incorporate however are not constrained to any printed illustrations, custom sizes, reasonable things made for your utilization just or exceptional request things. Altered things won't have the capacity to be returned except if affirmed by our organization. All designs and altered item arranges claims must be accounted for inside 24 hours of receipt. All cases incorporate however are not restricted inconsistencies between the endorsed online verifications and the stock that was gotten. All cases must be made in composing inside 24 hours, no special cases, from the season of receipt of stock and ought to be coordinated to sales@starlinedisplays.com

The Warranty for every item is particularly recorded on its item page. Guarantees may change from 30 days, 1 year, multi year or Lifetime relying upon the item or maker.

Promotions, Promo Codes, & Newsletter Sign-Up

What promotions do you have?

We frequently have month to month specials or highlighted items. For month to month specials, you can recover the promotion code from our email bulletin conveyed to our endorsers. To buy in to our Newsletter Sign-Up rundown please click here.

How do I use a coupon/promo code?

You can either call 1-404-582-8881 and put in your request via telephone then simply notice the Promo Code or you can make and record (see above tab My Account for directions on the most proficient method to begin a record) and include thing into your truck. You can enter your Promo Code amid the checkout procedure, at that point click "apply". That is it.



Promotions, Promo Codes, & Newsletter Sign-Up

What promotions do you have?

We frequently have month to month specials or highlighted items. For month to month specials, you can recover the promotion code from our email bulletin conveyed to our endorsers.

How do I use a coupon/promo code?

You can either call 1-404-582-8881 and put in your request via telephone then simply notice the Promo Code or you can make and record (see above tab My Account for directions on the most proficient method to begin a record) and include thing into your truck. You can enter your Promo Code amid the checkout procedure, at that point click "apply". That is it.



Contact Us

Our hours of operations are Monday - Friday 9 am to 5.30 pm EST

Toll Free: 1-404-582-8881
Email: sales@starlinedisplays.com
Address: 561 Thornton Road, Suite N Lithia Springs, Georgia 30122